Frequently Asked Questions
If you have a question that isn't answered here, please contact us.
Our prices are in USD.
After your order is placed, your products will be shipped within one to five business days, and can take two to four weeks to reach you. Check out our Shipping Policy for more information.
Within 30 days of receiving an item, you may return it if it does not meet your needs. An item may be returned as long as it isn't worn or used, with the tags still attached, and in the original packaging. Contact us to begin a return. Upon accepting your return, we'll give you instructions and a free return label.
Contact us before the order has shipped if you wish to cancel.
Our policy is simple: if there's a problem with your order; if it's the wrong size, wrong color, defective, or otherwise not as you expected, simply let us know, and we'll refund you. Returns and/or exchanges are acceptable.
Yes, we offer exchanges. If you do not get the exact product you expected, please let us know and we'll send you a new one.
Free shipping orders are normally shipped within one to five business days after being received by our suppliers. Once the order(s) has been placed, it can take up to three or four weeks for it to arrive. As soon as your order ships, you will receive a tracking number, which you can use to track its current location at any time.
We ship to most countries, including Canada, the United States, and the United Kingdom. However, shipping is not available to some countries due to shipper restrictions. Please contact us if you have any questions.
At checkout, you can choose expedited shipping for an additional $28 USD. After your order has been placed, please contact us right away if you would like to change your shipping preferences.
If the package has been delivered to your house but you haven't received it, make sure you check around your house, with your neighbors, or with anyone else from your household. The package might have been left in a secure location if you weren't around when it was delivered. Still can't find it? Chat with us and we'll assist you.
Free shipping orders are shipped with ePacket. It takes an average of two to four weeks for our suppliers to deliver our ePackets. Delivery times are affected by the destination of the package, customs, holidays, and other unforeseen delays. When such delays occur, we will do our best to keep you informed.
Our company works with suppliers all over the world to source high quality, customized products, so it is possible that orders that contain more than one item will ship from different locations at different times. You will receive an email update and tracking information for every possible shipment.
We are committed to delivering your products within the communicated timeframe. If you live in a remote or rural area, please allow extra time for delivery. Should your order extend beyond 4 weeks, please contact us if you wish to cancel your order. You can reach us within 48 hours for the best customer service. Credit or refunds will not be given for orders arriving before the latest date of arrival.