Frequently Asked Questions

The show prices to customers are usually in their local currency. You may also adjust the local pricing in the footer. Otherwise, our prices are in USD by default.

For any reason you are unsatisfied with your purchase, we accept hassle-free returns within 30 days. Return shipping costs are the buyer's responsibility. You will only be responsible for one-way return shipping for exchanges. We will mail any exchange back to you for free. We also offer a $15USD flat rate return shipping label for Canada/USA Customers.;Returns Center using your order reference and email address or postal code associated with your order. Once you have processed your return, you're ready to post it off at your local post office. You'll get an email once we receive your returned item. To learn more, visit our Refund Policy.

Note: Return shipping costs are the buyer's responsibility. You will only be responsible for one-way return shipping for exchanges. We will mail any exchange back to you for free. We also offer a $15USD flat rate return shipping label for Canada/USA Customers.

Contact us before the order has shipped if you wish to cancel.

We encourage you to inspect your order upon receipt and to contact us immediately if it is damaged, defective or if the wrong item is delivered, so that we can evaluate the matter and make it right. We will provide a prepaid return label if the product is defective, or if the customer opts for a store credit or exchange.

Yes, all orders worldwide are eligible for FREE exchanges or store credit within 30 days of receiving the order. If you received the wrong size or your order did not meet your expectations, we will be happy to exchange or credit your account. You may process your exchange through our Return Center or email us. Return shipping costs are the buyer's responsibility. You will only be responsible for one-way return shipping for exchanges. We will mail any exchange back to you for free. We also offer a $15USD flat rate return shipping label for Canada/USA Customers.

The item must be placed in the mail to send back to us within this exchange period. Any item received after the exchange period cannot be accepted. The exchanged item must be unworn, unwashed, and undamaged and must have all original tags.

Free shipping orders are normally shipped within three to eight business days after being received by our logistics department. Once the order(s) has been placed, it can take up to one to three weeks for it to arrive. As soon as your order ships, you will receive a tracking number, which you can use to track its current location at any time. Check out our Shipping Policy for more information.

We ship to most countries, including Canada, the United States, Australia, and the United Kingdom. However, shipping is not available to some countries due to shipping restrictions. Please contact us if you have any questions.

At the moment, we do not offer expedited shipping.

If the package has been delivered to your house but you haven't received it, make sure you check around your house, with your neighbors, or with anyone else from your household. The package might have been left in a secure location if you weren't around when it was delivered. Still can't find it? Chat with us and we'll assist you.

Free shipping orders are shipped with YunExpress from our international location. It takes an average of one to three weeks for our logistics department to deliver your packages. Delivery times are affected by the destination of the package, customs, holidays, and other unforeseen delays. When such delays occur, we will do our best to keep you informed. For our Vancouver inventory, we partner with business-friendly ChitChats, a local Canadian courier who works hand-in-hand with USPS (American) and Canada Post (Canada). Our local-product orders arrive within 2 to 8 business days.

Our company works with suppliers all over the world to source high quality, customized products, so it is possible that orders that contain more than one item will ship from different locations at different times. You will receive an email update and tracking information for every possible shipment.

We are committed to delivering your products within the communicated timeframe. Delays are sometimes caused by a variety of factors. If delays are expected, we usually inform customers in advance. Keeping in touch and honesty are essential to our business. If you live in a remote or rural area, please allow extra time for delivery.