We offer FREE shipping on all orders worldwide! Our company works with suppliers all over the world to source high quality, customized products. Orders are normally shipped within one to three business days after being received by our suppliers.  As soon as your order ships, you will receive a tracking number, which you can use to track its current location at any time.

We also offer duty-free shipping, which eliminates the need for customers to pay import duties or taxes on their purchases. This is particularly advantageous for international shoppers who often face high customs fees when ordering products from abroad.

Starting from August 04 2023, a new policy will be implemented for all orders made after the specified date. This policy brings about significant changes and improvements to enhance the overall customer experience.

Introduction

At Dane Fashion, we are deeply committed to your satisfaction and want to make the return and exchange process as convenient as possible for you. This guide contains the latest updates as of August 04 2023 to provide you with the most accurate and relevant information. 

Section 0: Tips for Seamless Shopping

• We understand the struggles of buying shoes (or clothing) online, let alone in petite sizing. When it comes to buying shoes online, determining the right size can be a challenge. You may be tempted to rely on your usual shoe size, but we highly recommend using our designated chart instead.  Our product lines are sized consistently throughout, but some styles may run smaller or larger than usual. We will do our best to keep you informed in the 'Size & Fit' section of the product page.
• We encourage you to carefully curate your wardrobe and make informed purchase decisions.
• If you have any questions or need assistance while shopping, please don't hesitate to contact us. We are here to help!

Section 1: Return Policy

• Eligible Returns:
• Items must be unworn, undamaged, and in resalable condition.
• Returns can be made for items purchased online or in-store.
• We are unable to accept returns on final sale items, accessories, or gift cards.
• Return Deadline:
• Returns must be initiated within 30 days from the date of receipt.
• Return Address:
• For Blaine, WA, USA location:
  2390 Peace Portal Dr #11653, Blaine, Washington, USA, 98230
• For Vancouver, BC, Canada location:
  888 Homer Street #3402, Vancouver, British Columbia, Canada
• Return Shipping:
• Return shipping costs are the buyer's responsibility. You will only be responsible for one-way return shipping for exchanges. We will mail any exchange back to you for free.
• We offer a $15USD flat rate return shipping label for customers within Canada and the USA.

Section 2: Exchanges

• Exchange Process:
• Exchanges can be initiated through our Returns Center or by contacting customer support via email.
• Package the returned item securely and take it to your local post office (or purchase our flat-rate prepaid label -see Return Shipping under Section 1: Return Policy)
• Shipping for Exchanges:
• We will ship the new item in the desired size and color for free, providing you with a hassle-free experience.

Section 3: Refunds

•  Refund Process:
• Visit our Returns Center on our website.
• Book your return by providing your order reference and associated email address or postal code.
• Package the returned item securely and take it to your local post office (or purchase our flat-rate prepaid label -see Return Shipping under Section 1: Return Policy)
• You will receive an email notification when we receive your returned item.

Section 4: Marked Items from Vancouver Location

• If you have purchased a marked item from our Vancouver location, please take note of the following information: select products/product variants are eligible for FREE shipping (up to 8 business days) for orders over $75 USD (USA and Canada only, except Alaska and Hawaii). 
• These local products are also eligible for FREE refunds and exchanges. For any reason you are unsatisfied with your purchase, we accept hassle-free returns within 30 days. The cost of the restocking fee for refunds, $15 USD for any number of items, will be deducted from the amount. 
• You may waive the restocking fee by opting for an exchange/store credit or dropping off in-person at our Vancouver location. 
• In-person drop-off/pick up option is available at our Vancouver location for added convenience.

Section 5: Damages and Issues

• We highly recommend inspecting your order immediately upon receipt.
• In the event of damages or any other issues, please contact our customer support team as soon as possible. Our team will guide you through the necessary steps to resolve the issue to your satisfaction.

Conclusion

We are committed to your satisfaction, and we hope this guide has provided you with a complete understanding of our hassle-free returns and exchanges process. If you require further assistance or have any questions, contact us and our customer support team is here to help. We sincerely appreciate your business and look forward to serving you again in the future.